Frequently asked questions

Every serum is made fresh to order in small batches, with active peptide powders added at dispatch. Your products are not sitting on a shelf — they are made specifically for your order to ensure maximum peptide potency.

Copper peptides are small chains of amino acids bound to copper. They support firmer, calmer-looking skin over time. We tune pH, supporting actives, and texture so the formulas deliver the benefits without the burn, tingle, or trade-off.

Our serums contain active cosmetic ingredients including peptides, antioxidants, and botanical extracts. While all products are formulated to cosmetic safety standards, individual sensitivities vary. We recommend reviewing the full ingredient list (INCI) and performing a patch test before first use. If you have known sensitivities, email us before ordering.

Keep your serums out of direct sunlight and away from heat. Because they are freshly made with active ingredients, store them somewhere cool and use them within the period noted on the label for best results.

True Beauty currently ships to New Zealand addresses only. All orders are dispatched from Ōtaki, Wellington. See our Shipping page for full details.

Because every product is made fresh to order, please allow up to 48 hours for your order to be prepared before it ships. We dispatch Monday to Thursday only — orders are not sent on Fridays, so your serums don’t sit in transit over the weekend.

All New Zealand orders are shipped at a flat rate of $10.00 NZD, regardless of order size or location.

A tracking number is included in your dispatch confirmation email. If you haven’t received a dispatch email within 3 business days, please check your spam folder before contacting us at hello@truebeauty.co.nz.

Orders are paid by bank deposit. After checkout, you’ll receive an email with our bank details and your order number. Please use your order number as the payment reference so we can match your deposit.

We prepare and dispatch your order once your payment clears, within our Monday to Thursday dispatch schedule. Using your order number as the reference helps us match your payment quickly.

Because products are made fresh to order and contain active cosmetic ingredients, we cannot accept returns for change of mind on opened or used products. If a product is unopened and unused, we accept returns within 14 days of delivery. See our Returns page for details.

Please contact us within 7 days at hello@truebeauty.co.nz with your order number, a clear photo of the issue, and a brief description. Where a fault is confirmed, we’ll offer a replacement or full refund at no cost to you.

Approved refunds are processed to your original payment method within 5–10 business days, depending on your bank or payment provider.