Care
Our returns policy
Because True Beauty products are made fresh to order and contain active cosmetic ingredients, we are unable to accept returns for change of mind on opened or used products. However, if your product is unopened and unused, we will accept a return within 14 days of delivery.
We are committed to standing behind the quality of everything we make. If something is wrong with your order, we will make it right.
If your product arrives damaged, leaking, or appears to be faulty, please contact us within 7 days of receiving your order at hello@truebeauty.co.nz with:
We will assess your claim and, where a fault is confirmed, offer a replacement or full refund at no cost to you.
If you receive an item that is different from what you ordered, please contact us within 7 days of receiving your order. We will arrange for the correct product to be sent and cover any return shipping costs where required.
Our serums contain active cosmetic ingredients including peptides, antioxidants, and botanical extracts. While all products are formulated to cosmetic safety standards, individual skin sensitivities vary.
We strongly recommend:
Unfortunately, we are unable to offer refunds for reactions resulting from known or undisclosed sensitivities to listed ingredients. If you experience an unexpected reaction, please discontinue use and contact us — we take all feedback seriously.
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
